We aim to respond within two business days.
- Account access
- If you cannot sign in, are in the wrong account, or need to change the email address on your account, email us. Write from the address on the account where you can; if you cannot, tell us which address it is.
- Billing
- Questions about a charge, your plan or an invoice. Include the date and amount of the charge. Receipts and invoices are issued by our payment processor.
- Cancellation
- You can cancel from the Billing section of your account. If you cannot access your account, contact support for assistance. Cancellation takes effect at the end of your current billing period, and you keep your access and remaining images until then.
- Duplicate charges
- If you were charged more than once for the same subscription period, send us the dates and amounts and we will refund the duplicate in full.
- Failed generations
- A generation that fails should not consume your allowance. If your remaining images look wrong, send the approximate time and what you asked for, and we will investigate and correct it.
- Privacy and deletion requests
- To receive a copy of your data, correct it, or delete your account and images, email us from your account address. Records we are legally required to keep are retained separately, as described in the Privacy Policy.
- Intellectual-property complaints
- If you believe an image infringes your rights, send the image URL, a description of what you own, and how we can contact you.